Our ultimate objective is to ensure that our customers have a remarkable shopping experience with us at Gentle Monster. In the case that you are not completely satisfied with your purchase online, you have 7 days from the date of purchase to ship the new and unused product back to us with our free return label.
Due to our temporary suspension of online operations, all official online store purchases shipped out during the month of March will have a 30-day extension from the date of purchase.
To receive a return label:
1. Email email@example.com with your order number as the subject title.
2. Tell us your name and the product name(s) and reason for your return in the email.
We will respond to your request during normal business hours. After your return request has been approved you will receive a label to the provided email address.
How to package your product:
1. Pack the product, invoice, Authenticity Certificate Card, and all packaging with protective materials intact.
2. Use the provided label and drop off at your most convenient FedEx location.
Please allow up to 5-7 business days to process the refund and for the funds to show up on your bank statement.
*NOTICE*We can only accept purchases made in and through the US and CA site. For returns and assistance on orders from outside of the United States and Canada, please contact: